Terms of Service

These Terms of Service ("Terms") govern your use of pluginmaker.ai, operated by PLUGINMAKER.AI sp. z o.o. (Os. Piastowskie 94/26, 61-162 Poznań, Poland; KRS 0001238740, NIP 7822969104, REGON 544622536 — "we", "us"). By creating an account or using the platform you accept these Terms. If you do not agree, do not use the platform.

If you are a consumer in the EU, nothing in these Terms removes the mandatory protections of your country of habitual residence (see §15). For consumers in Poland, the Polish-language Regulamin is the binding version.

1. Who we are & what this covers

pluginmaker.ai is an online service that turns a text description into an audio plugin: our AI generates the DSP and interface, and our pipeline compiles it. These Terms apply to User accounts on pluginmaker.ai. Customers of our enterprise partners' white-label apps ("Brand End-Users") are covered by separate terms shown in that branded app, not here.

2. The service is AI-generated

Plugins are produced by automated AI systems. Output varies, may contain errors, and is not guaranteed to be fit for any particular purpose. You are responsible for testing a plugin before relying on it. This disclaimer is subject to the mandatory consumer rights in §13.

3. Your account & acceptance

You need an account to use the service, and you must be at least 18 or the age of majority where you live. You are responsible for keeping your credentials secure. By creating an account you confirm you accept these Terms and our Privacy Policy; we record which version you accepted and when. If we make material changes, we will ask you to accept the new version before you continue; minor changes take effect when posted.

4. Acceptable use

You agree not to:

• use the service for any unlawful purpose;
• generate, upload, or distribute unlawful, infringing, or harmful content;
• extract, reverse-engineer, or redistribute our underlying technology (see §6);
• impersonate other users or entities.

You are responsible for the prompts you submit and for ensuring your use does not infringe anyone's rights.

5. Plans & entitlements

• Free: generate plugins and preview them in your browser, subject to your available credits.
• Building and downloading native, installable plugins (VST3 / AU) — the files you load into your DAW — is a paid feature and is not available on the free tier. It requires a paid plan.
• Enterprise / white-label is a separate, individually arranged offering (see §10).

6. Plugins you generate — your licence & our technology

6.1 Your use

Subject to these Terms and your paying for the relevant entitlement, you receive a personal, worldwide licence to use the plugins you generate in your own music and productions.

6.2 Our runtime library

Generated plugins incorporate and link our proprietary runtime library, which remains our intellectual property. You may not extract, isolate, reverse-engineer, sublicense, or redistribute that library or its source.

6.3 No commercial resale without consent

Your licence is for your own use. Commercially reselling, redistributing, sublicensing, or otherwise making generated plugins available to third parties falls outside this licence and requires our prior written consent under a separate commercial agreement. If you want to sell or distribute plugins commercially, contact us at office@pluginmaker.ai to arrange enterprise terms, which are negotiated individually.

7. Credits

Generation consumes credits. Signup credits and purchased top-up credits do not expire. Subscription credits refresh at the start of each billing period and do not roll over — any unused subscription credits are forfeited at the end of the period or on cancellation. Credits have no cash value and are not redeemable for money except where required by law (see §9).

8. Subscriptions, payments & invoicing

Paid plans are billed through Stripe and renew automatically at the end of each billing period until you cancel. You can cancel anytime from your account settings; cancellation takes effect at the end of the current billing period, and you keep access (and any remaining subscription credits) until then. We will give reasonable advance notice of any price change. Prices are shown inclusive or exclusive of VAT as indicated at checkout; we issue invoices in accordance with Polish law (including, where applicable, e-invoicing via KSeF). We do not store card details — payments are processed by Stripe.

9. Right of withdrawal (EU consumers)

As an EU consumer buying online you normally have 14 days to withdraw from a purchase. For digital content supplied immediately (the generated plugins and native builds), at checkout we ask you to (a) expressly consent to immediate performance and (b) acknowledge that you thereby lose your 14-day right of withdrawal, and we confirm this to you on a durable medium; without that consent the standard 14-day right applies. For a service withdrawn while it is still being performed, you pay only for the proportion supplied up to that point.

10. Enterprise & white-label

Our enterprise/white-label offering (custom-branded apps, distribution, and any commercial-resale rights) is provided under separate agreements negotiated individually. Those agreements — not these Terms — govern that relationship and its commercial terms.

11. Marketplace

Our in-app marketplace is currently unavailable. If and when we offer it, separate buyer and seller terms will apply (including any platform fee and the rule that purchased plugins are licensed for use and may not be resold or republished).

12. Telemetry & privacy

Our installer and plugins may collect crash and diagnostic telemetry, and web analytics are governed by our cookie settings. How this data is collected and how you can control it is described in our Privacy Policy.

13. Statutory rights & warranties

If you are a consumer, you have statutory rights regarding the conformity of paid digital content and services that we cannot exclude or limit. Nothing in these Terms (including §2) affects those rights. Subject to that, the service is otherwise provided "as is".

14. Liability

Nothing limits our liability for fraud or for anything that cannot be excluded or limited under applicable law (including mandatory consumer protections). Subject to that, our aggregate liability arising from the service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss (such as lost profits or data loss).

15. Governing law & disputes

These Terms are governed by the law of Poland. If you are a consumer, this choice does not deprive you of the mandatory protections of the law of your country of habitual residence, and you may bring proceedings in the courts of your home country. EU consumers may also use the EU Online Dispute Resolution platform and, in Poland, seek assistance from consumer authorities (UOKiK or the municipal consumer ombudsman).

16. Complaints

You can raise a complaint (reklamacja) at office@pluginmaker.ai. We will acknowledge and respond within 14 days.

17. Changes & termination

We may update these Terms; material changes require your acceptance (§3). We may suspend or terminate accounts that violate these Terms. You may delete your account at any time. On deletion, your generated plugins and account data are removed in line with our Privacy Policy; we may retain limited records where required (e.g. tax and accounting).

18. Contact

PLUGINMAKER.AI sp. z o.o., Os. Piastowskie 94/26, 61-162 Poznań, Poland. Questions about these Terms? Contact us at office@pluginmaker.ai.